Reference pattern, not a customer story: Northstar and Acme Logistics are fictional and the screens use sample data. The capabilities described are implemented in ResponseDock.
A SaaS product gives every customer account its own survey workspace, with per-user permissions, native theming, and lifecycle events.
The phone is live — tap an answer to try the member flow.
Every screen below lives inside Northstar. ResponseDock renders the survey engine; Northstar owns identity, navigation, brand, and domain.
Each account admin opens a focused survey list inside Northstar. The host signs the account, user, and permissions, so admins only see their own account’s surveys.
Illustrative screens with sample data.
A SaaS product with many customer accounts wants account admins to run their own surveys, while keeping each customer’s data separate, the design consistent, and navigation inside the product. A plain iframe or a shared survey account would not give enough control over who can do what.
The host backend keeps identity and account ownership. It signs the current user, account, and permissions into a short-lived embed session, passes a version-controlled theme, and grants only what the current screen needs. ResponseDock supplies survey management, answering, shared results, exports, and lifecycle events.
Identity starts in Northstar. Every request is re-checked by ResponseDock before anything renders.
The host signs the account ID, user ID, role, and permissions on its server.
ResponseDock checks the signed session on every protected request.
Server-side lifecycle events keep host mappings current after create and publish actions.
Retries, audit records, export status, and diagnostic endpoints make the embed supportable.
This case study documents implemented product capabilities and architecture. It does not claim customer adoption, revenue, or response-rate uplift without measured evidence. Product screens are illustrative and use sample data.
Next case studyCompeetee turns surveys into a native club capabilityStart free with hosted surveys. Embed the workspace and forms in your product from the Pro plan.